I'm receiving a "59.email.stripe.com's server IP address could not be found" error when clicking the payment link in my invoice email. What should I do?

This error may occur when accessing the payment link from an invoice email. It is typically caused by a DNS or network issue on your device or internet connection and is not usually an issue with the invoice itself or the payment portal. Your device is unable to connect to Stripe's payment platform through the link provided in the email.

Note: We most commonly receive reports of this error from customers using Hotmail, Outlook, and Gmail email accounts; however, it can occur with any email provider or network configuration.

How can I fix it?

Please try the following troubleshooting steps:

Switch to a different network (for example, move from Wi-Fi to mobile data).
Try a different device.
Try a different web browser (Chrome, Edge, Firefox, or Safari).
Clear your device's DNS cache.
Temporarily disable any VPN or proxy service.
Check whether your firewall or antivirus software is blocking access to Stripe.

Why does this happen?

Common causes include:

Local network or internet provider DNS issues
Corporate firewall restrictions
VPN or proxy interference
Outdated DNS cache

Can I still access my account and make a payment?

Yes. If the payment link in your email is not working, you can access our Self-Service Portal to:

View and download invoices
Pay outstanding balances securely
Update payment methods (credit card or pre-authorized debit)
Update contact information (excluding email addresses)
View your payment history

Please refer to the Self-Service Portal Navigation Guide for instructions on accessing the portal.

I still need help.

If you continue to receive this error after completing the troubleshooting steps above, please contact our support team for further assistance.